Hà Nội Customer Service Agent (E-Commerce US Customer)


- Handle customer complaints, and provide appropriate solutions and alternatives within the time limits via email in a professional manner.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Ensure customer satisfaction and provide professional customer support.
- Coordinate with Suppliers and partners to update and monitor the Customer’s orders ( Quality, Shipping Leadtime, Payment issue,etc)
- Work closely with other departments if customers are having problems with the product (feedback, request,etc)
- Other tasks assigned by the Supervisor/Leader.


- Graduated from relevant majors Economic/English.
- Good English communication skills (English: 6.5 IELTS or equivalent).
- Proficient with Word, Excel, Google Sheet, and Customer service system ( Fresh desk, help desk,etc)
- 6 months - 1 year of experience in customer service is a plus.
- Ability to stay calm when customers are stressed or upset.
- Attention to detail and desire to learn.
- High sense of responsibility and enthusiasm.
- Have logical thinking, synthesis and problem solving skills
- Be suitable with our three core values: sharing - daring - integrity

** Benefits:

- Salary: 7M-10M + Allowance
- Bonus: Divide profits twice a year regarding the company’s business performance
- Vietnam Social Insurance Included
- Individual opinions are heard and respected
- Periodic mentoring program included
- Human-centric and friendly working environment
- Daily break time with free games and snacks.

* Interested candidates please send your most update CV to our email: hr@greenmazing.com or contact Ms. Thuy (HR) 097.570.7992 for more information.


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