Hà Nội Customer Service Agent (E-Commerce US Customer)

25/10/22 Xem: 110

  1. Greenmazing

    Greenmazing Newbie

    Đã được thích:

    - Handle customer complaints, and provide appropriate solutions and alternatives within the time limits via email in a professional manner.
    - Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    - Ensure customer satisfaction and provide professional customer support.
    - Coordinate with Suppliers and partners to update and monitor the Customer’s orders ( Quality, Shipping Leadtime, Payment issue,etc)
    - Work closely with other departments if customers are having problems with the product (feedback, request,etc)
    - Other tasks assigned by the Supervisor/Leader.


    - Graduated from relevant majors Economic/English.
    - Good English communication skills (English: 6.5 IELTS or equivalent).
    - Proficient with Word, Excel, Google Sheet, and Customer service system ( Fresh desk, help desk,etc)
    - 6 months - 1 year of experience in customer service is a plus.
    - Ability to stay calm when customers are stressed or upset.
    - Attention to detail and desire to learn.
    - High sense of responsibility and enthusiasm.
    - Have logical thinking, synthesis and problem solving skills
    - Be suitable with our three core values: sharing - daring - integrity

    ** Benefits:

    - Salary: 7M-10M + Allowance
    - Bonus: Divide profits twice a year regarding the company’s business performance
    - Vietnam Social Insurance Included
    - Individual opinions are heard and respected
    - Periodic mentoring program included
    - Human-centric and friendly working environment
    - Daily break time with free games and snacks.

    * Interested candidates please send your most update CV to our email: hr@greenmazing.com or contact Ms. Thuy (HR) 097.570.7992 for more information.


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